Returns & Exchanges
Due to the perishable nature of our products, Slap Ya Mama does not accept returns on food items; however, we are committed to ensuring you are 100% satisfied with your spicy experience. If your order arrives damaged or incorrect, please contact us within 30 days so we can make it right.
Inspect Your Shipment
Upon arrival, please check your seasonings, sauces, and mixes for any signs of damage or leakage that may have occurred during transit.
Contact Customer Support
If there is an issue with your order, email our team with your order number and a brief description of the problem to initiate a claim.
Provide Proof of Damage
To help us process your replacement quickly, please include a clear photograph of the damaged product and the shipping box it arrived in.
Receive Replacement or Refund
Once your claim is verified, we will ship out a fresh replacement at no cost to you or issue a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing